Question 1

You didn't receive your purchase

Accepted Answer

🛠️ Troubleshooting Guide: Slow Transactions, Missing Balances & Syncing

If you're facing an issue with a purchase not being credited, an incorrect balance, or errors when sending, please follow the steps below. Most issues are related to temporary connection problems or provider limits and are easily resolved.

Important: All transactions on our platform are eventually either credited to your wallet or fully refunded to the account that paid the invoice. Your funds are never lost.

1. Purchase Not Credited? Start Here.

If your DePix or Bitcoin purchase has not appeared in your wallet, try these initial steps first:

Refresh the App: Tap the refresh icon at the top right corner of the main screen to force an update.
Check Your Connection: A stable internet connection is required for the wallet to sync your balance. Try switching between Wi-Fi and your cellular data connection. Because we are a non-custodial wallet, changing the connection often allows the wallet to connect to a Bitcoin node and sync properly.
Disable Your VPN: Using a VPN can interfere with the wallet's internal connection and may also trigger compliance checks from our providers. Please disable it and try refreshing again.
Provider Instability: Occasionally, our payment providers may experience temporary instability. This can delay the crediting of your purchase for up to a couple of hours. Your transaction will be processed automatically once their systems a

Question 2

How satsails works

Accepted Answer

🛡️ The Ultimate Guide to Your Satsails Digital Wallet

Welcome to the official guide for the Satsails Wallet. This document provides a comprehensive overview of every feature and function, designed to help you achieve full control over your digital finances with security and confidence.

Satsails is an innovative, non-custodial digital wallet. This means you, and only you, have access to your private keys and your funds. Our goal is to provide powerful, intuitive tools for everyone from beginners to advanced cryptocurrency users.

🔑 Section 1: Core Concepts & Understanding Your Assets

Before using the wallet, it's crucial to understand the different types of digital assets you can manage.

Asset Types Explained

Bitcoin (BTC): This is the main, on-chain version of Bitcoin. Transactions are recorded on the public blockchain, making them highly secure but sometimes slower and more expensive. Think of it as a settlement layer, like a wire transfer from a bank vault.
Liquid Bitcoin (L-BTC): A Bitcoin sidechain that allows for faster, more confidential transactions. It's ideal for traders or for moving larger amounts of BTC quickly without waiting for on-chain confirmations. Satsails uses the Liquid Network extensively for its advanced features.
Lightning Network: A Layer 2 protocol built on top of Bitcoin for instant, low-cost payments. It's perfect for microtransactions like buying coffee. In Satsails, your Lightning and Liquid balances a

Question 3

Purchase Fees

Accepted Answer

💰 Fees and Transaction Limits

Fees for purchases, sales, and DeFi swaps vary based on the transaction type and the network/liquidity conditions at the time. Below are the details for each scenario.

💳 Purchase and Sale Fees

DePix Purchase Fees

| Scenario | Fee Structure | | ---- | | Standard Fee | 3% fee + fixed provider fee of R$ 0.99. | | With Affiliate Code | Reduced fee of 2.8% + fixed provider fee of R$ 0.99. | | Merchant Mode | See details below. |

Direct Bitcoin Purchase and Sale

Fees: The fee to buy and sell Bitcoin is 1%. With an affiliate code, the fee is reduced to 0.8%.
Provider Fee: In addition to our fee, a variable fee is charged directly by our provider on all Bitcoin purchases and sales.
Network Fee: You must also consider the Bitcoin network fee required to send your BTC.

🏛️ Limits

DePix Purchase Limits (BRL) and Merchant Mode

To ensure security and compliance, DePix purchases have the following standard limits:

| Limit Type | Details | | ---- | | First 24h (New User) | Maximum purchase of R$ 100 BRL in the first 24 hours for a new CPF/CNPJ. | | Daily Limit | You can purchase up to R$ 6,000 BRL every 24 hours for a each CPF/CNPJ, The transaction must be split into two installments of R$ 3,000.00, with a 30-minute interval between them.. | | Purchase Interval | There must be a minimum interval of 30 minutes after the secon

Question 4

Balance missing from the wallet

Accepted Answer

🛠️ Troubleshooting Guide: Slow Transactions, Missing Balances & Syncing

If you're experiencing a delayed transaction or a balance that's not showing correctly, don't worry. These situations are usually temporary and can be resolved by understanding how blockchain transactions and non-custodial wallets work. This guide will walk you through the most common scenarios and their solutions.

⏳ Scenario 1: My On-Chain Transaction is Taking Longer Than Usual

Bitcoin on-chain transactions must be confirmed by the network. During times of high traffic (network congestion), these confirmations can take longer than the initial estimate.

How to Check Status: Go to the "Main screen" screen and select "Full History". Tap on the pending transaction to view its status in the mempool (the waiting area for unconfirmed transactions) and get a better time estimate.

Understanding CPFP (Child Pays for Parent)

If you try to send funds immediately after receiving them (e.g., right after a swap from L-BTC to on-chain BTC), your new transaction might be delayed, even if you paid a high fee. This is likely a CPFP (Child Pays for Parent) transaction.

What is CPFP? Imagine you received a package with insufficient postage (the "parent" transaction). To get it delivered, you send a new package (the "child" transaction) with extra postage to cover both. The postal service won't process your new package until the original one's fee is covered by the

Question 5

Become an affiliate

Accepted Answer

🚀 Become Our Partner: Join Our Affiliate Program!

Join our mission to bring financial sovereignty to everyone. By becoming a Satsails affiliate, you can share a leading non-custodial wallet with your audience and earn significant rewards for helping our community grow.

Why partner with Satsails?

💰 Lucrative Earning Potential: Earn between 10% and 50% of our revenue, applied to the service fees (which range from 1% to 3%) from your referrals' transactions. Your commission is based on the total dollar volume your referrals bring to Satsails. Best of all, this volume is cumulative and never resets, meaning your commission rate can only increase over time!

| Cumulative Dollar Volume | Your Share of Our Service Fee | | :--- | :--- | | $0 - $25,000 | 10% | | $25,000 - $75,000 | 15% | | $75,000 - $150,000 | 20% | | $150,000 - $300,000 | 25% | | $300,000 - $500,000 | 30% | | $500,000 - $1,000,000 | 40% | | Over $1,000,000 | 50% |

✅ Simple and Transparent: We believe in straightforward partnerships. Our process is fast, and our team is here to support your growth every step of the way.

How It Works: Your 3 Simple Steps

1. Express Your Interest Start by filling out our brief affiliate questionnaire. This helps us understand your audience and how we can best form a partnership.

Click Here to Access the Affiliate Sign-up Form

2. Connect with Our Team After reviewing your application, a rep

Question 6

New Depix Flow

Accepted Answer

🚀 New Satsails Update: Eulen Withdrawals, New Account Profiles, and Enhanced Security

We have massive news for the Satsails community! We've just released a new version of our app featuring huge structural improvements for your security, performance, and overall user experience. ⚠️ Attention: Updating the app is mandatory. To ensure your wallet's stability and continue using our services normally, please head to your phone's app store and download the latest version. Below is a detailed breakdown of everything that has changed and how these new features give you more control over your money.

1. New Account Models: You Control Your Balance

The biggest change in this update is the end of the universal 24-hour holding rule. Now, you can choose how you want to use your Satsails wallet, with clear benefits and conditions for each profile: 👤 Personal Use (Instant Settlement) Designed for individuals buying crypto for themselves.

How it works: You link your email (strictly one email per user) to create your unique Eulen ID.
The Benefit: Your PIX deposits arrive instantly! No more "delayed" status.
The Rule: You can ONLY receive deposits from bank accounts registered under your own name/ID. Receiving PIX from third parties is not allowed.
Fees: 3% (can go as low as 0.8%). 🏪 Commercial Use (Up to 24h Settlement) Designed for merchants and users who need to receive payments from clients.
How it works: We've simplified the merchant

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