🚀 New Satsails Update: Eulen Withdrawals, New Account Profiles, and Enhanced Security

We have massive news for the Satsails community! We've just released a new version of our app featuring huge structural improvements for your security, performance, and overall user experience.

⚠️ Attention: Updating the app is mandatory. To ensure your wallet's stability and continue using our services normally, please head to your phone's app store and download the latest version.

Below is a detailed breakdown of everything that has changed and how these new features give you more control over your money.

1. New Account Models: You Control Your Balance

The biggest change in this update is the end of the universal 24-hour holding rule. Now, you can choose how you want to use your Satsails wallet, with clear benefits and conditions for each profile:

👤 Personal Use (Instant Settlement)

Designed for individuals buying crypto for themselves.

• How it works: You link your email (strictly one email per user) to create your unique Eulen ID.
• The Benefit: Your PIX deposits arrive instantly! No more "delayed" status.
• The Rule: You can ONLY receive deposits from bank accounts registered under your own name/ID. Receiving PIX from third parties is not allowed.
• Fees: 3% (can go as low as 0.8%).

🏪 Commercial Use (Up to 24h Settlement)

Designed for merchants and users who need to receive payments from clients.

• How it works: We've simplified the merchant registration process.
• The Benefit: You can receive PIX payments from any third-party CPF or CNPJ with a significantly reduced fee of 0.8%.
• Security Rule: Because you receive funds from third parties, the "delayed" status (24-hour hold) remains mandatory for this profile. This is our primary defense against bad actors and PIX chargeback fraud.

2. New Feature: Saque Eulen (Sell DePix for BRL)

You asked, and we built it. You can now do more than just buy—you can sell your DePix and withdraw Brazilian Reais (BRL) directly to your bank account via PIX!

• The new flow features real-time balance conversion.
• Automatic phone number formatting to prevent typos in your PIX key.
• Simple, fast, and straight from the app.

3. More Security and Communication

Beyond financial features, we've brought infrastructure upgrades:

• Custom Messaging: A new internal communication system within the app for important announcements.
• Account Information: A newly redesigned area with explanatory cards and your complete profile data.
• Strict Verification: A new email validation flow to block bad actors and protect the operation for legitimate users.

Why did we make these changes?

The answer is simple: less fraud, more predictability, and a sustainable operation. The crypto ecosystem attracts malicious individuals attempting PIX chargeback scams. By separating end-users (Personal Use) from merchants (Commercial Use), we can instantly release balances for everyday users while keeping the 24-hour barrier only where third-party fraud risk exists.

We are building a system designed to scale while cutting opportunists out of the picture. 👊

Not sure which profile to choose? Reach out to our support chat, and our team (or our AI assistant, Hugo) will help you get set up!

Dica: Se você quiser enviar uma mensagem em massa pelo Crisp (Crisp Campaigns/Broadcasts) para avisar todos os usuários ativos de uma vez sobre a obrigatoriedade da atualização, eu posso redigir um texto curto e de alto impacto para você enviar agora mesmo. Gostaria que eu fizesse isso?

Updated on: 18/03/2026