> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://satsails.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# New Depix Flow

# 🚀 New Satsails Update: Eulen Withdrawals, New Account Profiles, and Enhanced Security
We have massive news for the Satsails community! We've just released a new version of our app featuring huge structural improvements for your security, performance, and overall user experience.
⚠️ **Attention: Updating the app is mandatory.** To ensure your wallet's stability and continue using our services normally, please head to your phone's app store and download the latest version.
Below is a detailed breakdown of everything that has changed and how these new features give you more control over your money.
### 1. New Account Models: You Control Your Balance
The biggest change in this update is the end of the universal 24-hour holding rule. Now, you can choose how you want to use your Satsails wallet, with clear benefits and conditions for each profile:
**👤 Personal Use (Instant Settlement)**
Designed for individuals buying crypto for themselves.
* **How it works:** You link your email (strictly one email per user) to create your unique **Eulen ID**.
* **The Benefit:** Your PIX deposits arrive **instantly**! No more "delayed" status.
* **The Rule:** You can ONLY receive deposits from bank accounts registered under your own name/ID. Receiving PIX from third parties is not allowed.
* **Fees:** 3% (can go as low as 0.8%).
**🏪 Commercial Use (Up to 24h Settlement)**
Designed for merchants and users who need to receive payments from clients.
* **How it works:** We've simplified the merchant registration process.
* **The Benefit:** You can receive PIX payments from **any third-party CPF or CNPJ** with a **significantly reduced fee of 0.8%**.
* **Security Rule:** Because you receive funds from third parties, the **"delayed" status (24-hour hold)** remains mandatory for this profile. This is our primary defense against bad actors and PIX chargeback fraud.
### 2. New Feature: Saque Eulen (Sell DePix for BRL)
You asked, and we built it. You can now do more than just buy—you can **sell your DePix and withdraw Brazilian Reais (BRL) directly to your bank account via PIX!**
* The new flow features real-time balance conversion.
* Automatic phone number formatting to prevent typos in your PIX key.
* Simple, fast, and straight from the app.
### 3. More Security and Communication
Beyond financial features, we've brought infrastructure upgrades:
* **Custom Messaging:** A new internal communication system within the app for important announcements.
* **Account Information:** A newly redesigned area with explanatory cards and your complete profile data.
* **Strict Verification:** A new email validation flow to block bad actors and protect the operation for legitimate users.
### Why did we make these changes?
The answer is simple: **less fraud, more predictability, and a sustainable operation.** The crypto ecosystem attracts malicious individuals attempting PIX chargeback scams. By separating end-users (Personal Use) from merchants (Commercial Use), we can instantly release balances for everyday users while keeping the 24-hour barrier only where third-party fraud risk exists.
We are building a system designed to scale while cutting opportunists out of the picture. 👊
**Not sure which profile to choose?** Reach out to our support chat, and our team (or our AI assistant, Hugo) will help you get set up!
**Dica:** Se você quiser enviar uma mensagem em massa pelo Crisp (Crisp Campaigns/Broadcasts) para avisar todos os usuários ativos de uma vez sobre a obrigatoriedade da atualização, eu posso redigir um texto curto e de alto impacto para você enviar agora mesmo. Gostaria que eu fizesse isso?